Completely agree. Have encountered the same problems as others who have posted here. 2019 return and refund have been with IRS since May 2020. Took until September 2020 for Where’s My Refund to show return received and being processed. In November 2020, changed to return is still being processed; a refund date will be provided when available. Same status on February 16, 2021. Was dismayed to see on February 27, 2021, the status was “We cannot provide any information about your refund.”
Throughout this time, I called or attempted to call the IRS on multiple occasions and actually got through to a person about 8 times (each time after about 45 - 60 minute wait). Was told there were no issues, they still have a backlog, and to be patient. Have not been able to get through again since February 27, 2021 despite numerous tries. Like everyone else, after waiting on hold, get told about high volume calls and try again.
Feel the same frustration as others here. IRS is inefficient, incompetent and not at all capable of helping people. I have sent letters to my Congressional rep which have been ignored. Wrote to House Ways & Means Oversight Committee expressing concern. But of course no response. I am certain there are many others with similar frustrations with IRS and encourage everyone to contact whoever they can (Congress, Press, White House, etc) that might bring attention to the mess at the IRS.
