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After you file

Hello, this is my first time using TurboTax and I was charged a fee to get my taxes back in 21 days and I still have not received my taxes because the IRS thought it may have been fraud so I called them and had to prove my identity and I'm still waiting on my refund so that is the reason I'm not satisfied. So i was wondering if I still have to pay the amount TurboTax charged me to file since I still have not received nothing, it's been over 60 days since I've filed.