I called IRS first thing 7AM and waited on line for 45min. The guy was super nice and reviewed the message 152. It is just taking longer as it was with error resolution team for extra review and it’s in route to be processed. He said keep checking for a refund date. Once they have refund date It will update “where is my refund page.” People overreact. If there is an error even IRS can fix to change amount of refund. Just saying. So far as he told me it’s in router to process for a refund. I got 152 message today and I’ll wait two weeks. If doesn’t change I’ll call again. I would recommend you call and they’ll tell you if any issues or anything has to be checked as far as identity. I believe it’s just a regular message for delayed processing. Again to be sure you can call. He didn’t ask for my AIG but have it all ready. Write down agent name and ID number. They ask for SS, name and address. They might ask more. Here are exact steps (don’t skip) and call 7am if you can...
I am not affiliated w TurboTax but writing this from experience today. I’ve never in 8 years filing w them had my refund being delayed this long. I think it’s a very busy year for IRS and double checking stimulus and other info.
How do you speak to a live person at the IRS?
- The IRS telephone number is [phone number removed]
- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOTchoose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
- Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
- After it asks twice, you will be prompted with another menu.
- Press 2 for personal or individual tax questions.
- Finally, press 4 for all other inquiries. The system should then transfer you to an agent.
