After you file

Same issue! Filed my taxes 1/31...they were accepted 2/12...IRS STILL has NO RECORD of them. Only my 2019 taxes. I’m getting frustrated because I keep getting responses of, Did you enter the information correctly? YES this isn’t my first time filing taxes and checking for my refund...Then I get messages telling me, If it’s Pending then...NOPE doesn’t say Pending, THE IRS HAS NO RECORD OF MY 2020 taxes and I filed the the exact same way as last year. I understand this issue may be on the IRS side, but how does Turbo Tax not communicate with the IRS to try to explain why this happens to their customers?