I filed electronically through TurboTax and it was rejected as 2019 AGI did not match their records.
Tried again as I know the AGI was correct.
Turns out they have no record of 2019 being filed; however they managed to cash my check! I have ample documentation ( sent return and payment: certified AND with return receipt and signature required) that my return was received by them last year.
I am due an $1800 refund.
I have since mailed in my 2020 return - again with tracking and know they have gotten it.
Last week I received the transcripts that show they cashed my check last year, but no return on file.
HELP! Any advice on how to get them to see/ find 2019 returns?
do I refile for 2019?
Are there complications in doing so - refiling - particularly now that I have submitted my 2020 return 3x (2x electronically through TT and 1x physically/mailed.
