You'll need to contact your state's Department of Revenue for assistance. See the TurboTax FAQ below to locate the contact info for your state.
https://ttlc.intuit.com/replies/3302452
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
