After you file

My return was rejected because of the Spouse SS# did not match IRS records. Well, yes, because she is a Non-Resident Alien. Now, I have downloaded my forms, whited out the 999 number I was told to use and written in NRA for her SS#. What about the e-payment I asked for? I cannot do that if the file is not sent electronically. Why can't someone just answer a phone and take a question??