@Sena1 You can't email an agent. You have to call and follow these prompts...
• First choose your language. Then listen to each menu before making the selection.
• Then press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."
• It might transfer you to an agent at that point. If it doesn't it may ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
• Then you'll get another menu. Choose 2 for "personal" then you should be transferred.
•Then choose 4
