The response DID NOT resolve my complaint. I was sent to customer support where I spoke to a very nice young lady who basically told me "we don't do refunds." When I questioned her answer she said she would email me a "refund request" form. After I got the link, I clicked on it and found that it required an "order number" that was supposed to have been included in the email. It wasn't there, and I couldn't continue with the refund request. All I want is my money back for two completely useless expenditures. I had to pay $25 twice - one for me and one for my ex-wife - before I could electronically file our Colorado returns. When the electronic filings were rejected, I tried to get the $50 I had paid, to no avail, to Intuit, and it has been a complete nightmare. I've been a TurboTax customer for years, and I have never been more disappointed in the company.
