Hi, I am trying to e-file my minor children's federal tax returns, but they keep getting rejected for "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records." I confirmed that the AGI numbers from last year's returns were correctly entered. Turbotax (using Deluxe for Windows) even pre-filled the AGI numbers in from last year's returns (which I also used Turbotax for and am using again on the same computer that has last year's tax data files).
Last year, I did file tax returns for the children, but since it was the first time they had to file a return, it had to be mailed in and could not be e-filed. Could this have anything to do with the issue?
I'm also wondering if the problem is with the AGI or PIN. On last year's returns, they didn't have an Identity Protection PIN specified, but there was a PIN specified for a Third Party Designee. The 5 digit PIN that's being used to try to e-file the returns this year is different than the Third Party Designee's PIN from last year's returns. Do they need to be the same? Is there anyway to narrow down whether the mismatch is with the AGI or PIN (or both)?
I looked at https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-..., but it doesn't seem helpful for my situation.
I tried re-submitting the returns with the same data thinking the first time I got the IND-031-04 error returned, it was temporary glitch. But they got rejected again with the same error the second time.
Thanks for any suggestions.
