@ Nando4 wrote:
Yes i would like to know
Is that "yes" to my question asking if you paid your fees out of your Federal refund? If so, here's some info:
If you chose to pay your TurboTax fees out of your Federal refund, then once the IRS sends the refund, it goes to a temporary account in your name at an intermediary bank, where the fees are subtracted. Then the intermediary bank sends the rest to your bank account (or card). The company that handles that is called SBTPG (Tax Products Group).
If you are sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), you can log in at SBTPG to see the status of your funds.
To log in, choose the "For Taxpayers" portal at:
https://www.sbtpg.com/
Then on the next screen choose "Check with TPG."
SBTPG also has a phone contact page at the following link for 24-hour automated information on your refund, or if you have a problem and need to speak to someone at SBTPG during business hours.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
