@ brandy_humphrey0 wrote:
Thank you for your reply. I did use Turbotax and had them remove the fee's from my Federal tax. Also I got a hold of my bank and they said they didn't know why it was sent back.
You said TurboTax removed the fees from your Federal "tax." But I presume you meant from your Federal refund.
As CarissaM mentioned, perhaps the account name didn't match exactly.
Since you paid your TurboTax product fees out of your Federal refund, you might be able to follow the process and get some information on "where" it is by signing into your temporary account at SBTPG (Tax Products Group) that handles that process. They receive the funds from the IRS and subtract the fees, then send it on to your bank. If the deposit from SBTPG's bank to your bank fails, then SBTPG would normally send a check in the mail to the address on the return. In less-common instances, they might send it back to the IRS, who would send a check in the mail.
If you wish, you can see if you can learn any info by signing in at this page.
https://www.sbtpg.com/
Choose the "For Taxpayers" portal.
Then choose the tool "Check with TPG."
If you need to speak to them at some point, SBTPG has a phone contact page at the following link. It also shows their business hours.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
