After you file

My turbo card has been hacked twice.  Last night I just found out that it was hacked again and they took everything. I was on the phone with me financial dispute people you know where you tell them your transaction is bad and you didn't make the transaction the fraud department. Anyhow I was on the phone with them for over an hour and a half and none of those people speak English and it just drives me nuts cuz I have to keep saying what did you say well I didn't understand that last part can you please repeat that so annoying. Anyhow they're going to give me my money back they have to .  I live in Florida all this happened in California. They asked me have you been in California lately I said heck no I've never been to California ever.