I completed my tax return, paid for it, and then was told I can't e-file my NY State taxes. It is actually a law in NY state that I have to e-file them and it says it directly on the tax return that Turbotax told me to "mail in". I called and spoke with customer service for over an hour and they were baffled. They couldn't find an error or anything that would be preventing me from e-filing. They said the only thing they could think of is that one of the forms isn't yet available for e-filing in my state but it might become available soon. So I'm stuck in limbo and I have no idea what is preventing me from e-filing. I have been using Turbotax for years and never had this problem. This is also the first year they told me I had to use "premier" because of something in my taxes (probably my investments). Needless to say, I am quite mad and want some sort of definitive answer about why they aren't allowing me to e-file and also why they even have "mail in" as an option for a state where they know it is illegal to mail in the return. I should be able to file my completed taxes that I have paid for.
