First of customer service is terrible and I have been hung up on asking for a supervisor 3 times. My current refund is available with no avail of being able to access to my fund. I received my temporary card in hope of actual turbo tax card would be here in 10 days well guess what it has taken 20 days to received. But in that 20 days I called in order to see status and to get another card shipped well to my surprise the first card got here on day 20 and now cancelled. Great one would think I called to see if I could just get this card reactivated or another temporary card answer is no. I am just trying to figure why I cannot access my money other then this pretty much useless card if someone would have an alternative route to get my money I would be thankful. My frustrations grow with rude support and easy fixes that do not exist. If Im guessing I will not be using turbo tax again seems like my money is going to be held hostage for awhile.
