I am going through the same things! I filed got the deposit can not access it because I don't have the card and need the card number to make an account. I've called many times and emailed them multiple times and still the same thing. They messed up my address on file twice so they say. They had me email a copy of my DL and utility bill and that wouldn't even go through because they gave me the wrong email address to send it to and wrong directions. I only did this for the advance and can't even utilize it. I'll never use this again.
