Update on my situation:
I had not received a rejected notice and my return was stuck in pending. (I e-filed self-employment with EIC and ACTC 2/8/21.)
After 11 days of being stuck in pending, I decided last night to file with a different tax service. I looked on the IRS website for free or recommended tax platforms and decided on FreeTaxUSA. The filing for my federal return was free. I paid $12.95 for them to file my Alabama state return and then an additional/optional $6.99 for premium service options such as audit assistance, additional support, etc. (After this nightmare with TT, I figured I better make sure I had proper support.) Turbo Tax was going to charge me $90 for the self employed version plus $40 to withdraw their cost from my refund. That's $130 total versus the $19.99 I paid FreeTaxUSA. I also will be receiving a higher refund than what TT had settled on.
I refiled last night at app 11:30 PM. Within 30 minutes my federal return had been accepted. It then alerted me that my Alabama state return should follow suit within the next 2-4 days but mentioned that some states do take longer. This morning at 7:45 AM I received an email from FTUSA informing me that my Alabama state return has been accepted. In a matter of hours, both of my returns have been accepted where they had been pending with Turbo Tax for 11 days and counting.
It's unacceptable that TT has left so many people hanging and uninformed with very little communication or any communication at all that could actually be counted on. Yes, we are in a pandemic and I'm sure they are working hard. This is their one service tho and the lack of true, helpful, customer service was what drew the line for me. I decided I was not going to wait until this Friday in hopes of a change or another email promising a resolution was on it's way. That's more time added on to the possible 21 day refund wait. I've never been tied up for so long and I would never have filed early if Turbo Tax was not encouraging taxpayers to do so. I assumed that since they were encouraging early filing, they would be prepared and capable of handling it. There clearly seems to be several issues within their filing system software or something causing the issue. The problem is not the IRS or a backlog or anything else. This seems to be nothing more than TT using the ole CYA tactic or hoping to not have to admit that they've dropped the ball significantly. It has been proven repetitively that the issue lies with TT as many of us have moved on to file with a different tax service with no issues and with returns that were accepted within minutes.
Best of luck to all who are still pending, waiting, and hoping for a resolution.
