Monty keep calling and either put ext 312 or 462 and you will eventually get connected. I had to call a few times before getting connected. It does say to call Wednesday or Thursday but if you just keep calling and switching up those extensions you will eventually get through. When it says “the irs normally issues refunds in 21 days” that’s when you will know you will be connected to someone but if you get the “ we are experiencing high call volumes and to call back Wednesday or Thursday” that’s when you can just hang up because it will kick you off the line. So the agents would just tell me “as of right now no action is needed on your part and there has not been a letter sent out”. I’m just confused and would like an honest answer so I can stop holding my breath for an update. My sons bday is 03/17 and I usually have him something with my refund and it’s frustrated not knowing If I will have the money to celebrate his birthday!
