I think most of us can understand there being some bumps in the road or kinks to work out. I think everyone in these forums has been about as patient as anyone could ask us to be.
However, we are now 11 days into this from the day the IRS started processing returns. It’s beyond unacceptable at this point. Nowhere else could anyone charge someone $130 or more for a service and get away with putting people on hold for up to 11 days and counting. People would have already gotten a refund and taken their business elsewhere. Meanwhile, we are all held hostage here to the pending purgatory we are stuck in and without refund or the ability to take our business somewhere else. It’s simply not good business and people deserve more than this after the year of hell we have all been thru.
