Did you use Online TurboTax last year, and do you locate the account with the 2017 return? i..e, when you log in and go the section "Your Tax Returns & Documents", is there evidence of your 2017 return? If there is no 2017 return at all in that account, then you likely have multiple accounts that we can help you troubleshoot to find the right one.
Or do you find the 2017 in that section, but when you try to download/print it, does it ask you to pay to access it?
