@Cowboysfan21
Hi, I've been watching this and other threads on the TT support site for days. This is how I understand how things stand. The initial 24 to 48 hours where you were to hear a status change from TT starts from when you first submit, for most people. But this year, the IRS didn't start processing returns until 2/12. You would think your return would be processed ahead of others, but apparently not in this case.
On Wednesday @GabiU said TT would send an email update to all of us stuck in Pending mode within 48 hours. That was confusing. When did that 48 hours begin? GabiU came back on and said that we should receive information by Friday, 2/19, at 9:00 pm.
GabiU said additionally that if you are in this state, to update this thread saying so. That's where we are AFAICT. Back waiting and wondering what's going on. And hoping that someone is working to figure out what is up and resolve the problem.
Without any real information, I suspect that there is something in our returns that has caused a failure, and perhaps TT has so many returns in this state, that the company is overwhelmed trying to figure out what all the problems are and how to fix them. Their communication strategy is not great, and it certainly doesn't work for something as fraught as tax returns and money, both things that mean a lot to people, and things that are anxiety-inducing to begin with.
