The tax advocate works directly with the irs to try to release your money faster. You have to let them know your in a hardship. I told them that my car was breaking down and I can’t afford repair cost. The number is 877 777. 4778. It’s a process. First you have to talk to customer service and after they transfer you to intake. To speak with intake it’s almost a 3 hour wait. Then intake will schedule for a tax advocate
