My 2020 Turbo Tax CD return by efile was rejected 3 times. The message was “incorrect AIG or IP PIN”.
A Turbo Tax Advisor told me to enter 0 for the AGI. Another Turbo Tax Advisor said to call the IRS and get the IP PIN.
I called the IRS and 1) My AGI is correct. 2) I dont have an IPIN and dont need one. 3) Should never enter 0.
The IRS agent said to mail both Federal and State taxes and add copies of all income such as W-2’s.
Not one of the 4 advisors at Turbo Tax by phone, made this suggestion.
Since I paid Turbo Tax $20 to efile the State taxes, I request a refund.
Thank you
Janice S. and Laurence [removed]
[phone number removed]
[email address removed]
