Don't bother calling, they are clueless. The info I provided is straight from the Top of the food chain.
Just be patient, and I agree they dropped the ball on communication badly and if I was in their position I would refund everyone the filing fee they charged but doubt they will do such. At the end of the day when it is resolved you can make your own decision on next years return. I frankly never had an issue in the 10 years+ i have used them until this year
