@oli wrote:
That cleanup tool only cleans up 2019 tax installation. I completely uninstalled by 2020 Turbo Tax Business and still have the same problem. I have been on the phone with Turbo Tax support for the last 3 hours and they don't know how to resolve the issue.
I revised my original comment to you above that mentioned that FAQ with a cleanup utility to warn other users who will likely see this thread. Thanks for reporting back that it still only applies to 2019. It would thus likely remove and redownload someone's 2019 state program from their 2019 product. I've asked TurboTax if there is an update to the FAQ and tool for 2020. Hopefully, the FAQ will be updated. Although if you completely reinstalled the program, the cleanup utility likely wouldn't have helped anyway.
