After you file

now I'm really confused. I waited on hold for 45 minutes to speak with a rep. she told me it shows accepted on her end. however it does not say that on turbo tax site. also when I go to the " where's my refund" page and put my info in there is nothing. no info. I mean. what am I supposed to believe? I won't use turbo tax again. the past couple years my.stuff has been problematic with no help from them. it upsets me