After you file

Thank you for trying to help me but when I log in to my account it does NOT show anything on the left. I already completed my 2019 taxes through turbo tax and I paid extra for everything but it is extremely frustrating and upsetting that there is no live chat or phone support. I can't access any of my documentation for 2019. I have spent hours and no results. I am successfully logged in but I can't see anything.