Help --- e-filed 1040 for 2019 -- return accepted but not showing up in my tax account at IRS.gov

Help! I e-filed for 2019 (federal and state) and the return WAS accepted.  This was over six months ago, but the return is not showing up in my tax account at IRS.gov, and tax payments for 2019 are showing as unclaimed! I need to print a 2019 tax transcript for college financial aid application.

 

Any ideas?  I can't reach anyone at the IRS -- customer service phone numbers are saying they can't take calls and to "try again later."  (repeatedly)