Just wanted to let folks know that after many months of frustration and nonresponse from the main IRS, I called my state IRS Tax Advocate. I got a callback one business day later. The Advocate confirmed that my tax was processed (even though my online records said that it was not) and my tax refund was credited. I am very thankful for the service.
If you want to try to contact your state IRS tax advocate, look up their phone number and address on Local Taxpayer Advocate | Internal Revenue Service (irs.gov).
