I have gone online many times picking up where I left off. By clicking on one of the boxes I take that to mean - Pick up where I left off, etc. And yes I would click there. I notice on the screen in your reply at the left side you have the words Tax Tools. This has never appeared on the left side of my screen in either Firefox or Google Chrome which I also tried as this is what the Turbo Tax Live Help thought might be causing issues.
