For any type of refund for an online account you have to contact TurboTax support -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

I have not filed.  Do not charge me anything!

---

@ssdsolomon80 wrote:

I have not filed.  Do not charge me anything!

 

---

There are no charges when using the TurboTax online editions until you have completed the tax return and are going to e-file or print your tax return in the File section of the program on Step 2.