Please remember that the individuals who receive your complaint will not be the people responsible for your complaint. It's more than understandable for you to be upset by what happened, but civility is crucial at times like these. TurboTax told you themselves in the e-mail that you received: they can't give you money they do not have. If there is an issue on the side of the IRS, that is an issue that must be resolved by the IRS. Yelling at TurboTax customer service will not give you benefits or results. It's like going to a store and yelling at a cashier because they can't accept your coupons. There's nothing that can be done about it that yelling will accomplish. All you are going to do is make somebody who isn't at fault feel bad when they are just trying to help you. Worse still, you might make them not want to help you at all, which will mean you may not get a resolution, let alone a satisfactory resolution. Please remember the person on the other side of the screen. If you wouldn't act that way in real life, you should not act that way online. If you would act that way in real life, then that raises different concerns.
I hope that since you posted this you have received your Stimulus Payment as it was supposed to arrive by the end of January, but if the Stimulus Payment had not arrived, there is a field on the tax return for this year where you can report not having received it. This way, you can get your missing stimulus payment with your tax return. I understand it's inconvenient, but it's better that it is inconvenient than it is impossible.
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