I sent a paper 2019 tax return on 7/7/2020, with a check. They cashed the check and applied to a previous year's balance. Which is fine. However, today, 2/1/2021 I checked to see if my paper return has been filed and to see what I owe. My account shows that a 2019 return has never been filed. I called and the rep told me they have no record of recieving my tax return. I asked her how they were able to recieve my check. What did the do with the return that I sent in the same envelope? The IRS rep told me she cannot help me and hung up on me.
So what do I do now?
