03/04/2020
When filing my 2019 tax return through Turbo Tax, I elected to have my fee taken out of my return. I electronically filed on January 16, 2020 and according to the irs.gov website my return was approved on Jan. 21,2020. Once again according to irs.gov my refund was issued on Jan 29, 2020 and deposited to my account. The irs.gov website did state that it could take until Feb. 6, 2020 for the funds to be available in my account. After this date and no deposit to my account was made I began to contact Turbo Tax with my concerns. This is when I discovered the name of the third party company used by Turbo Tax to have their fee removed, Santa Barbara Tax Payer Group/TPG. I have contacted them several times to try and find answers, and what I have been told is that the funds were returned to the IRS because they were rejected by my bank. I have contacted my bank and they have said there was no deposit ever made therefore they could reject a deposit that wasn't received. I have also verified my account numbers and routing numbers and all are correct all the way around. The TPG told me that my funds would be returned to the IRS within 4 weeks and it would take 10-12 weeks for total processing. I have contacted the IRS and they have told me that the behavior of the TPG is suspicious and unethical. The IRS has filed an inquiry as well and is looking into the company. I have emailed several times trying to get more information and dates for when my funds would be returned however, the TPG is telling they can not give me an exact date. After explaining this was unacceptable and being told by the IRS they should be able to give me a date, the TPG has stopped responding to my requests all together. I have submitted requests for my information twice this week and all I have gotten is automated responses alerting me that my request was received and would be answered, however no answer or further response from the company.
TURBOTAX isn't it time to let SBTPG GO!!!!?!!???
