many taxpayers have multiple a/c's. it's likely your not in the same a/c used for 2019
Navigate to the TurboTax account recovery page
Enter your phone number, email address, or user ID. The most recommended is the phone number since it is secure and easy to access
Once you have entered the correct email, user ID, or phone number, start following the on-screen directions that appear, you will be guided step-by-step until you recover your account successfully.
https://myturbotax.intuit.com/account-recovery/
