Just an update. I finally was able to get through and speak to a real live person. I called the number at 7am EST, the wait time was minimal. What I was told is that my return which I filed in March 2020 has not been processed yet. He saw no notes or reasons, so it was not something I did, and told me they just haven't gotten to it yet.
I don't know if that will help anyone, but it seems as though they are still going through the backlog due to the Covid shutdowns.
All I can recommend is patience. But do try calling just to make sure.
