I’m so sorry that you are going through this! I, as well of many others, can relate to your hardship personally!
However, please understand that this situation is not the fault of Turbo Tax, rather the IRS has created this situation due to their “mistakes”. Also, this situation is not solely with Turbo Tax, there are multiple tax prep companies that are dealing with the same situation! Please read below the information from The Motley Fool, I hope this helps you to better understand.
“TurboTax began distributing the stimulus payments mistakenly sent their way. If you are a TurboTax customer, check your bank account. You may find that your stimulus money has already been deposited. If not, TurboTax plans to make deposits into the bank account listed on your 2019 taxes. If you've changed banks since receiving your last stimulus check, your old bank is legally required to return the funds to the IRS. If that's the case, you'll need to wait until you file your 2020 tax return to provide the IRS with your new account information. If you're eligible for a $600 stimulus check, you can file a Recovery Rebate Credit claim at that time (line 30 of Form 1040 or 1040-SR).
Taxpayers who filed using TurboTax in 2019 were not the only ones impacted by the payment glitch. Customers of H&R Block, Jackson Hewitt, and other tax preparation services experienced the same delay in payment, and for the same reason. Tax preparation companies across the country were quickly apprised of the situation and are working with the IRS to get money to the rightful recipients.”
