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After you file
To receive your stimulus payment, complete your 2020 tax return with TurboTax. At the end of the interview, the software prompts you about your stimulus payment. If you did not receive one, it will factor in as a credit and you will receive a refund.
Turbo Tax does not issue refunds; it transfers information to Federal and State taxing authorities, who in turn issue or collect money from taxpayers (TurboTax customers). If you did not receive the stimulus payment due to you, the issue is from the Federal (IRS) side. Your 2020 TurboTax return "stimulus credit" should kick the payment into action, making it easier for you to receive it timely without chasing it down.
You can check here for the status of your stimulus payment, or view an article that explains where your stimulus check might be.