After you file

I my delve have been doing my taxes through turbo tax and my first stimulus was not a problem   I never received no email or letter, and still no stimulus, I have talk with three people  i for sure spoke to a live person on the phone line but the other two was for sure a recorder they just jeep reaping everything over one over again that in their side everything look good do why is the irs telling me they have no matching records or updated , working on it , also saying I am not qualified  or not qualified, the turbo tax receptionist told me to update my refund information , I say should it be turbo tax is  st use to update with IRS , I think they just don’t wanna deal with the error turbo tax caused