@ klm123 wrote:
You then should specify that "intuit offerings" do not all work together and you should not log onto your account if you were using online vs CD/download. Please add this to the FAQ section to stop being deceptive. Does this also mean that every time you get the CD version that you need a new account? Please answer both of these questions for other customers.
Thank you!!!
This is a user community forum, not a direct route to the folks at TurboTax Support.
It's not clear what your situation is, but based on the thread topic title, I'll assume your issue is the same as the original poster.
If you purchased a CD/download, but want to use Online TurboTax instead, you can get a refund for your desktop software and then use and purchase Online TurboTax. If you purchased a CD at a retail store, and if the store won't refund it, then you can use this refund request form within the first 60 days:
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
You asked: "Does this also mean that every time you get the CD version that you need a new account?"
No. In fact, people should ideally have only one Intuit account. Multiple accounts can lead to confusion, access problems, etc.
ADDENDUM:
If you started a 2020 return in Online TurboTax and also have the CD/download version, if you wish you can download the *.tax2020 data file you started online and finish/file it in the 2020 desktop software without starting over. We can tell you how to move from Online TurboTax to the desktop software.
