I have a similar problem. I efiled my 2019 Federal Tax 1044 in July 2020 before the due date. I got an email saying the form was successfully filed. My IRS account confirms the file was submitted and has a copy of my 2019 transcript. It confirms my correct mailing address. However, the refund status shows as "return not processed." I realize that the IRS is delayed processing paper returns, but I efiled my Turbotax over six months ago.
There have been no letters concerning my 2019 tax return. I have no outstanding issues from previous years. My online account shows the IRS did not send me any messages. I have been checking regularly online since July 2020. I have called their 800 number on and off for months. I only get an automated response that says "Due to unusually high call volumes, we are unable to handle your call at this time. Please call back on another business day."
I wondered if I could make an appointment at a local IRS office, but the IRS requires customers to phone for an appointment. The local number has an automated response that simply refers the caller back to the IRS website and the standard 800 number in order to make an appointment. I also tried contacting the Taxpayer Advocate Service of the IRS. It cycled me back to the main IRS number.
This is now a significant problem for me, because I designated my 2019 refund was to be credited for 2020 estimated tax payments. I have never had a problem doing this before. Since the return was not processed nor was my overpayment credited, it appears that I will now owe significant interest and penalties when I file my 2020 return.
I assume that my next step is to write a letter to the IRS and send it certified return receipt requested and keep a copy of that and the receipt. Has that worked for any one else? Online advice tells people to send a letter to the office address that issued the notice, but there was no notice. If I send a letter, to what office should I address it? Can anyone advise?
