VolvoGirl,
Sorry if I seem to beat a dead horse here, but this is my point exactly: I thought I was using free file ($0 Fed, $0 State, $0 file), and was only upgrading the federal to Deluxe. Only when I was done with the state did it say I would have to pay $40 for the state on top. And for what? The simple of simplest 2 minutes of state filing... But by now I was trapped: Pay now, or start from scratch (and does it mean federal from scratch again too?!).
This IMO is already a nasty trick, and not a fair one. Secondly, I raise an eyebrow that done one way state is $19.99, and here it is double!? why?! Cause they can? Not friendly.
And I called customer support (an ordeal in itself, that should be easier and faster), and there, again done before paying/finishing, no advice or consideration -- no reference to desktop, or another free solution, no, just pay or do over. And again, asking to speak with the person the rep told me said 'no', got me back in the queue. These are not earth shattering amounts, but an across the board not customer friendly actions. Makes one feel like a wallet, rather than a customer, whose satisfaction matters.
As an aside, I went to TT after getting an email reminding me to start it at least, and it guided me to the online version, offering no options. I thought fine, it must be all the same... Usually I DL the desktop version. Giving these options in advance, with prices, would allow to make an educated choice, and certainly avoid rolling my eyes throughout, and feel like I feel now. And all for what? $20 dollars? I dunno about next year, but if I was asked now, or asked to recommend TT, I don't think I'd do it.
