Thanks for your reply, VolvoGirl.
Assuming what you are saying is true, then I wish that the pricing of all options would be clear and transparent -- if it must be so different in price. It would be nice (and fair) to know in advance the price for state filing, more so if it is the highest pay tier - double(!) of the desktop price.
If there was a way, once the whole process was done, and all I got left is paying and filing, to change to another free program or shift to the desktop version, it would have been useful to be offered that option in real time -- not just pay or start over... and please mind you: I called before paying, spoke to a rep, who mention none of the options... kicked me back to the pool when i asked to speak to whomever instructed him not to help.
Finally, a quick Google search showed that I am hardly the first to experience this feeling of trickery and unfairness. Isn't it a shame to lose a loyal customer of over a decade, over that?
