My taxes were filed in March 2020. I received confirmation that both the State & Federal were accepted. I received the State right away. The refund site for Federal said processing for months and now it says "They cannot provide any information and to check with the software provider". But according to the Turbo Tax site they don't have that information. arghhh
I tried calling the IRS number that I was given on the IRS site but it is just an automated system that loops around and gives me the same information that the website does.
Does this mean they lost my return or they are still working through the backlog? I would think it would still say processing if they haven't gotten to it yet.
I understand the delays due to Covid & offices shutdown, but shouldn't there be something my now? I haven't received any calls or letters informing there was an issue. 2020 taxes are coming due.
Has everyone else had the same issue? Is there an actual number to call to talk to a live person?
Thanks!
