Most users experiencing this problem have more than one TurboTax account and don't realize it. There are other possibilities, too. I'm linking below a TurboTax FAQ that explains possible issues and offers options to help.
Why can't I find my return in Tax Home or My Docs?
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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
