With the COVID-19 shutdowns and the demands of the stimulus payment process, it is difficult to get answers from the IRS. Perhaps you'd have better luck contacting a local office of the IRS. For contact information, please go to this page on the IRS website: Telephone and Local Assistance
Regarding the stimulus payments, if you don’t get a payment and you are eligible to receive one, you can claim it on your 2020 tax return as the Recovery Rebate Credit using the TurboTax program.
To do this in TurboTax, please follow these steps:
- Enter the information in your return.
- Click Federal Review at the top of your screen.
- On the screen, Let's make sure you got the right stimulus amount, click Continue.
- You will be asked about the amounts of first round and second round stimulus payments you received.
- TurboTax will then calculate the amount of stimulus payment remaining that you are still entitled to. This will show as a credit on line 30 of the 1040.
