After you file

Has anyone been told from TT that they closed your account and sent back the money? I was told my check was sent Dec. 29th and on the 31st they sent it back to IRS I still have a direct deposit date on get my payment tool for a DD Jan. 4th for days now with no update as to a mail date or anything and havent been able to get a hold to a IRS rep yet. I've heard it they will send a card or check to your 2020 address the USPS has on file is that true? Or your 2019 address? Anyone receive a payment still or any news in a similar situation?