This is an issue that, unfortunately, must be resolved by the IRS. Although most refunds are issued within 8 to 21 days of receipt, occasionally the IRS will review a return for an unspecified reason, which can delay the refund. When this happens, it shows up in the system as "processing". TurboTax cannot assist with this, because it is the IRS that is processing. And, unfortunately, COVID has the IRS very backed up. You can continue to try to ask the IRS for more information, but it is likely they will not be able to provide any for now. Eventually this will get resolved, but this is dependent on the IRS.
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