After you file

I'm in the same boat. My bank, TurboTax, everybody gives me the run around or tells me the same info none of which is useful. Here is what I know from digging today, there are millions of people who did not get their money and a common reason is that when they filed their taxes under a tax preparer such as TurboTax or someone else and the cost of tax preparation was taken out of their refund, then the person whom prepared it were from a third-party bank and THEY got our money in a lot of cases. It took some doing, but this is the phone for TurboTax. You may get the run around and the first time I called they hung up on me, but it's worth a shot.

 

TurboTax : [phone number removed]