Hello!
We want to assure you that we want to do all that we can to help get you the information you need.
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- If the address you have on file is still your current address, you can call GreenDot (888-285-4169) and request a new card through their IVR (interactive voice response).
- New address? You will need to talk to a live agent to update your address.
- Note: We've heard reports of dropped calls or silence on the line with Green Dot. This is not an ideal experience for you and it's understandably frustrating. If this has happened, please try calling again.
The most up to date information on stimulus deposit eligibility and status can be found at IRS.gov/coronavirus.
Hope this helps!
